Privacy Policy

Data Craftsman (“we”, “us”, “our”) respects your privacy. This policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy applies to datacraftsman.com.au and the Crafty AI experience (the Services).

Who we are

Data Craftsman is based in New South Wales, Australia.

Contact: support@mail.datacraftsman.com.au

What personal information we collect

• Account and contact details you provide (e.g., name, email) if and when account features are enabled.
• Support communications (e.g., email content and metadata) when you contact us.
• Technical and usage data (e.g., IP address, browser type, device information, pages visited, timestamps) collected via standard web logs and essential cookies.
• Preference data (e.g., theme or cookie choices) stored in your browser as needed for site functionality.

We do not intentionally collect sensitive information. Please do not submit sensitive information via our Services.

How we collect personal information

• Directly from you when you submit forms or contact us.
• Automatically through your browser when you access our site (logs and essential cookies).

Why we collect and use personal information (APP 3, APP 6)

• To operate, secure, and improve the Services.
• To respond to enquiries and provide support.
• To understand general usage and performance (aggregated and de‑identified where possible).
• To comply with legal obligations and protect our rights and users.

Legal bases under Australian law

• Providing the Services you request.
• Legitimate operational needs (balanced against your privacy rights).
• Compliance with Australian law.
• Your consent (where required). You may withdraw consent at any time by emailing us.

Cookies and similar technologies

We use essential cookies necessary to run the site (e.g., session and preference cookies). We may use limited functional/analytics or advertising integrations disclosed in our Cookie Policy, where you can manage preferences.

Disclosure (APP 6)

We may disclose personal information to:

• Service providers who assist us with hosting, security, or operations (bound by confidentiality and data protection obligations).
• Authorities where required by law, or to protect safety, security, or legal rights.

We do not sell personal information.

Overseas disclosure (APP 8)

Some service providers may store or process data outside Australia. We take steps to ensure overseas recipients protect personal information in a manner substantially similar to the APPs or we obtain your consent where appropriate.

Data quality and security (APP 10 & APP 11)

We take reasonable steps to ensure the personal information we collect is accurate, up‑to‑date, and secure. No system is 100% secure; transmission is at your own risk. Do not submit sensitive or confidential information via our site.

Access and correction (APP 12 & APP 13)

You may request access to, or correction of, your personal information we hold by emailing support@mail.datacraftsman.com.au. We will respond within a reasonable time. If we decline a request, we will tell you why (unless unlawful to do so) and how to complain.

Retention

We retain personal information only as long as necessary for the purposes described in this policy, or as required by law. When no longer needed, we take reasonable steps to de‑identify or securely destroy the information.

Notifiable Data Breaches (NDB) scheme

If we experience an eligible data breach likely to cause serious harm, we will promptly assess, and where required, notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the NDB scheme.

Children

Our Services are not directed to children under 13. If you are 13–17, use the Services only with permission of a parent or guardian.

Complaints

If you have a privacy concern, please contact us first at support@mail.datacraftsman.com.au. We will acknowledge within 7 business days and aim to resolve within 30 days. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC): oaic.gov.au/privacy/privacy-complaints or call 1300 363 992.

Changes to this policy

We may update this policy to reflect changes to our practices or legal requirements. We will post the updated version on this page.

Last updated: 5 November 2025 (AEDT)